Frequently Asked Questions
What are your options for booking an appointment?
ICBC Claims: What is Standard Clinic Policy?
Although we will still be treating ICBC claims, we will not be submitting billing to ICBC on behalf of claimants.
If you have an open claim, you will be required to pay the regular amount for your treatment, then submit your receipts to either your lawyer or your ICBC adjuster, in order to be reimbursed for their portion of the payment.
Please ask us if you have any questions.
Why is there a consent form for RMT services?
Important note about RMTs’ Standard of Practice in BC:
As of 15 January, 2019, there’s a small change being implemented to the RMTs’ Standard of Practice in BC. Each time an RMT treats a brand new person, that person will be required to sign an Informed Consent form at the time of their first treatment.
After signing the initial consent form, verbal consent will be sufficient for future treatments, unless the treatment plan is significantly altered (there’s been in a motor vehicle collision, for example, or an entirely new reason for seeking massage therapy).
You will be required to sign an Informed Consent form for each RMT you see at our clinic.
What Should I Know if I have a Treatment Scheduled after 6pm?
Clinic Accessibility: Elevators or Stairs
What Parking Options are Available?
Immediately behind our building, there is a pay-parking lot ($1.50/hour, credit card only).
There are two small outside lots, and an adjacent indoor lot; please note that if you park indoors, the gates close at 6 p.m.
The border of block that our building is on is metered street-parking (coin or card).